Terms of service
Overview
Welcome to Hani Coffee & Roastery. The terms “we”, “us” and “our” refer to Hani Coffee & Roastery. We operate this online store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our Services.
Section 1 – Access and Account
By agreeing to these Terms, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. You may not transfer or assign your account to another person.
Section 2 – Our Products
We make every effort to accurately represent our products online. However, colours, packaging, and appearance may vary depending on your screen settings and device. Natural variations in coffee, roasting, and brewing may affect flavour perception and appearance. Due to the nature of specialty coffee, tasting notes and flavour experiences may vary between individuals. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue or limit quantities of any product at our discretion.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Hani Coffee & Roastery reserves the right to accept or reject any order at our discretion. Orders may not be cancelled once they have been confirmed and processed. Your purchases are subject to our Refund Policy.
Section 4 – Prices and Billing
Prices, promotions, and availability are subject to change without notice. You agree to provide accurate and complete billing, shipping, and payment information for all purchases. You are responsible for ensuring that your shipping information is correct and complete.
Section 5 – Shipping and Delivery
Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, weather conditions, or events outside our control. Once your order has been transferred to the shipping carrier, title and risk of loss passes to you. Customers are responsible for ensuring that shipping information provided is accurate and complete.
Section 6 – Intellectual Property
All content on our Services — including trademarks, logos, text, graphics, photography, videos, product descriptions, and branding materials — are owned by Hani Coffee & Roastery or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or commercially use any content without prior written consent.
Section 7 – Third-Party Tools and Links
Our Services may include access to third-party tools, integrations, or websites. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is entirely at your own risk.
Section 8 – Relationship with Shopify
Our online store is powered by Shopify. However, all purchases and transactions are made directly with Hani Coffee & Roastery. Shopify is not responsible for products sold through our store or any disputes arising from transactions with us.
Section 9 – Privacy
Your use of our Services is also governed by our Privacy Policy. Because our Services are hosted through Shopify, certain information may also be processed by Shopify and its service providers.
Section 10 – Feedback
If you submit reviews, suggestions, feedback, or other content to us, you grant Hani Coffee & Roastery the right to use, reproduce, publish, or display such content for operational, marketing, or commercial purposes.
Section 11 – Prohibited Uses
You may not use the Services for unlawful, harmful, fraudulent, abusive, or malicious purposes. You agree not to:
- upload malicious code or viruses
- interfere with website security
- collect personal information from other users
- use automated scraping or unauthorized access tools
- misuse or exploit the Services in any way
Section 12 – Disclaimer of Warranties
The Services and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. We do not guarantee uninterrupted, secure, or error-free access to the Services.
Section 13 – Limitation of Liability
To the fullest extent permitted by law, Hani Coffee & Roastery shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products purchased through the Services.
Section 14 – Force Majeure
We shall not be liable for delays or failure to perform resulting from causes beyond our reasonable control, including natural disasters, courier disruptions, internet outages, labour disputes, governmental actions, or supply chain disruptions.
Section 15 – Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Section 16 – Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time by posting changes on our website. Your continued use of the Services constitutes acceptance of any revised Terms.
Section 17 – Contact Information
Questions regarding these Terms of Service may be directed to:
Hani Coffee & Roastery
Hani Origin Enterprise (003203660-P)
20A, Lorong Ara Kiri 2, Lucky Garden 59100 Bangsar, Kuala Lumpur Malaysia
Email: hello.hani.kl@gmail.com
Phone: +60 11-3302 4233