Refund policy
Introduction
At Hani Coffee & Roastery, we want you to be happy with your purchase. If there’s an issue with your order, we’ll do our best to make it right.
Returns
We accept returns within 30 days of receiving your item. To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase or order confirmation is required
To request a return, please contact us at:
Hani Coffee & Roastery
Hani Origin Enterprise (003203660-P)
+60 11-3302 423320A, Lorong Ara Kiri 2, Lucky Garden, 59100 Bangsar, Kuala Lumpur, Malaysia
hello.hani.kl@gmail.com
Please note that returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon receiving it. If your item arrives damaged, defective, or incorrect, contact us immediately with:
- Your order number
- Photos of the issue• A short explanation
We’ll review the case and work with you on a suitable resolution.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for returns or refunds:
- Coffee beans
- Food and beverages
- Perishable products
- Opened or used items
- Sale items
- Gift cards
Due to food safety and freshness standards, all coffee bean sales are final.
If you’re unsure whether your item qualifies, feel free to contact us before purchasing.
Exchanges
We currently do not offer direct exchanges. The fastest way to receive a replacement item is to:
- Request approval for a return
- Return the eligible item
- Place a new order separately
Refunds
Once we receive and inspect your return, we’ll notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing typically takes up to 10 business days
- Bank or payment provider processing times may vary
If more than 15 business days have passed since your refund was approved and you have not received it, pleasecontact us at hello.hani.kl@gmail.com