Privacy policy

Last updated: May 4, 2026

Introduction

This Privacy Policy describes how Hani Coffee & Roastery (“Hani”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website and related services (the “Services”). This Privacy Policy applies to our website and online store operated through Shopify. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following personal information:

  • Contact Information — name, email address, phone number, billing address, and shipping address.
  • Payment Information — payment method details and transaction confirmation details. Payment information is securely processed by our payment providers. We do not store your full credit card information directly.
  • Account Information — username, password, account preferences, and settings.
  • Order & Transaction Information — products viewed or purchased, cart activity, wishlist activity, purchase history, returns, or exchanges.
  • Communication Information — information provided when contacting us through email, social media, or customer support.
  • Device & Usage Information — IP address, browser type, device information, and website interactions.

How We Collect Information

We may collect information:

  • Directly from you when you place orders, create an account, or contact us.
  • Automatically through cookies and similar technologies.
  • Through service providers and partners that support our store operations.
  • Through third-party platforms integrated with our Services.

How We Use Your Information

We use your personal information to:

  • Fulfill orders and operate our store.
  • Process payments and ship orders.
  • Provide customer support and manage returns or exchanges.
  • Improve and personalize your shopping experience.
  • Send marketing communications and promotional updates.
  • Protect against fraud and unauthorized activities.
  • Comply with legal and regulatory obligations.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support our marketing efforts. These technologies may be provided by third-party services including Shopify, Google, and Meta. You may disable cookies through your browser settings, although some features of the Services may not function properly.

How We Share Information

We may share your information with trusted third parties that help operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics providers
  • Customer support and IT service providers We may also disclose information to comply with legal obligations, protect our business, or in connection with a business transfer or restructuring.

Relationship with Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services. Information you provide may be processed by Shopify and its service providers in countries outside Malaysia.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove the information.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Request a copy of your data We process personal data in accordance with applicable privacy laws, including the Malaysian Personal Data Protection Act 2010 (PDPA), where applicable.

International Transfers

Your information may be processed or stored outside Malaysia by our service providers and partners. Where applicable, we take reasonable steps to ensure your information receives appropriate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

Hani Coffee & Roastery
Hani Origin Enterprise (003203660-P)
+6011 3302 4233
20A, Lorong Ara Kiri 2, Lucky Garden, Bangsar, 59100 Kuala Lumpur, Malaysia
hello.hani.kl@gmail.com